Shipping & Returns Policy
Shipping and Returns Policy for Explored Parallel
At Explored Parallel, we are committed to providing our customers with high-quality, sustainable products. This Shipping and Returns Policy outlines the terms and conditions regarding the delivery of your orders and the process for returning items. We aim to comply with all relevant laws in the European Union (EU) and the Netherlands, including the Consumer Rights Directive and Dutch consumer protection laws.
1. Shipping Policy
1.1 Shipping Costs
All shipping costs, including the cost of delivery and any applicable duties, taxes, or customs fees, are borne by the customer. Shipping costs will be clearly displayed at checkout and depend on the destination, weight, and size of the items purchased.
1.2 Shipping Times
We aim to process and dispatch orders within 2-3 business days after payment confirmation. Delivery times vary based on the destination:
- Domestic (Netherlands): 2-4 business days
- Within the EU: 5-10 business days
- International (outside the EU): 10-20 business days
Please note that these time frames are estimates and may vary depending on local postal services and unforeseen circumstances.
1.3 International Shipping
For orders outside of the EU, additional customs duties, taxes, or fees may apply. These fees are the sole responsibility of the customer and are not included in the price of the item or shipping costs. We recommend checking your local customs office for more information about potential charges.
1.4 Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your order’s progress.
2. Returns Policy
2.1 Eligibility for Returns
We accept returns for eligible items within 14 days of receiving your order, in accordance with the EU Consumer Rights Directive. To be eligible for a return:
- The item must be unused, unworn, and in the same condition as when received.
- The item must be returned in its original packaging with all tags intact.
- Some items, such as personalized or made-to-order products, are not eligible for returns unless defective or damaged upon delivery.
2.2 How to Initiate a Return
To initiate a return, please contact us at info@exploredparallel.com within 14 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for return. We will provide you with further instructions and the return address.
Please note that all return shipping costs are the responsibility of the customer. We do not cover or reimburse the cost of return shipping, customs duties, or any additional fees associated with returning your order.
2.3 Condition of Returned Items
Returned items must be received in their original condition. If the returned item shows signs of wear or damage, we reserve the right to reject the return or issue a partial refund. Any returns not meeting these conditions may be refused.
3. Refund Policy
3.1 Processing Returns
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed using the original method of payment within 14 days of receiving the return.
- Refunds cover only the cost of the product(s) returned. Original shipping costs, customs duties, and other related fees are non-refundable.
- For exchanges, the customer is responsible for shipping costs related to both the return of the original item and the shipping of the replacement item.
3.2 Defective or Incorrect Items
In the rare case that you receive a defective or incorrect item, we will arrange for the return and replacement of the item at no cost to you. Please contact us immediately at info@exploredparallel.com with your order number, details of the issue, and photographs of the item if possible.
4. Non-Returnable Items
Certain items are exempt from being returned, including:
- Personalized or custom-made items that were tailored specifically for you.
- Final sale items, such as discounted products.
- Gift cards and other non-physical products.
If you are unsure whether your item qualifies for a return, please contact us at info@exploredparallel.com.
5. Right to Cancel (EU Consumers)
In accordance with EU law, you have the right to cancel your order within 14 days of receiving your items without providing a reason. To exercise this right, you must notify us in writing by email at info@exploredparallel.com. If you choose to cancel, you are responsible for returning the item(s) at your own expense.
6. Damaged or Lost Parcels
Explored Parallel is not responsible for items that are lost or damaged during return shipping. We recommend using a tracked and insured service when returning items to ensure they reach us safely.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item. Return shipping costs remain the responsibility of the customer.
8. Contact Us
If you have any questions about our Shipping and Returns Policy, please feel free to contact us:
Explored Parallel
Email: info@exploredparallel.com
Website: www.exploredparallel.com
9. Changes to This Policy
We reserve the right to update or modify this Shipping and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly.
